7/26/2023 0 Comments Kamen rider decade new final formIn some cases, the nature of the item means that it is non-returnable, for example, due to hygiene/health and personal care/wellness/consumable nature of the product. To be aware of such things, the Seller recommends to the Buyer to inquire about such to the relevant authorities of their country.You can return most new, unopened items fulfilled by Amazon AU within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind - see About Replacements and About Refunds. The seller is not held to verify and inform the Buyer of any customs or taxes that may be applicable. Any taxes or customs linked with the delivery of the goods are charged to the Buyer and are their responsibility. The consumer must then transmit a copy of this letter by fax or e-mail at orders from the Site could be subject to any taxes and customs imposed when the package reaches its destination. The consumer must also confirm this anomaly by addressing the company of the transportation used within 2 days of the date of delivery, mailed with return receipt stating such claims. The related shipping costs are calculated automatically from the moment the order is passed.Īll anomalies concerning the delivery (delivery average, missing products compared to the delivery, damaged package, broken product…) must be reported immediately on delivery under the form of “handwritten reserves”, accompanied by the signature of the client. These are left to the decision of the Buyer. The Site proposed multiple forms of delivery. The Buyer must check the state of the packaging of the merchandise at the delivery and must signal any damages due to transport on delivery, as well as to the Seller, within a week. The products will be delivered to the address indicated by the Buyer in their purchase order. In the event a supplier modified a product, the graphic representation of this is not the Seller’s responsibility and they are not liable for it, nor does it affect the validity of the sale. The photographs, graphics and product descriptions of items displayed for sale are indicative only, and do not bind the Seller. The Seller reserves the right to modify the availability of products, depending in particular on the constraints linked with suppliers. The entireties of all products listed on the Site are original Japanese version.Ĭonforming to Article L111-1 of the Code Of Consumerism, the Buyer can, prior to their order, familiarize themselves on the Site with the essential characteristics of the product they wish to order. Furthermore, for snack type goods, returns and refunds won't be allowed. We therefore advise you to choose fast shipping methods. Ninoma can not be held responsible for any health issues that may arise following the product consumptions.Ī : Shipments are made at room temperature. Do not hesitate to contact us in case of doubt. Q : What should I know regarding allergies?Ī : If you have common food allergies (peanuts, milk.), remember to check the nature of the ingredients. Please note that Ninoma can not quote this amount, which is solely the customer responsibility. Under those conventions, you might have to pay import duties prior to get your package delivered. Q : Is my order going to be subject to import duties?Ī : Your country probably has import and export conventions with Japan. Ninoma can not be held responsible if your package returned if its custom clearance failed. Q : My package is blocked at the custom office!Ī : Your country custom office or postal service should get in touch with you very soon to explain the procedure on how to clear your package. Please refrain from making an unjustified Paypal dispute in such situation, as this may harm our ability to solve the problem. We will then be able to request an official investigation to the international carrier. If your tracking was still not active after two days, please contact so that we can look into the issue.Ī : If you still have not received your package once the theoretical delivery date is reached (please consider the handling + shipping duration), send us an email at "Contact Us" form. Anyways, it might take 24 hours for the Japan Post to scan your package and let the online tracking start. Q : The tracking code i was given is not working.Ī : Tracking number and shipment notification are sent once your package is ready for shipping. Paypal uses its own change rates for euros, dollars and other international currencies. The price in Yen should not differ between your checkout and the one displayed on Paypal.Ī : We usually recommend using the tracking number we enclosed within the shipping notification email on the following tracking portal : Q : Why the displayed price on the final Paypal transaction page is different from the website cart page?Ī : All transactions are made in Japanese Yen, local currency equivalent are given as information only and updated on a daily basis.
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